It can be frustrating when malfunctions interrupt your fun. If you are experiencing any problems with the TikTok app, you can try these troubleshooting steps to resolve the issue. Here’s how to fix TikTok when it’s not working.

Read more: How to change your name on TikTok


If TikTok is not working, try restarting the app, checking for updates, testing your internet connection, or clearing the app data and cache.


Test internet connection

The first thing to try is to check your internet connection. A weak Wi-FI signal is often the culprit, so you can use one of our recommended apps to run a speed test to help diagnose the problem. You can also try switching from Wi-Fi to mobile data to see whether or not the issue is related to connectivity.

Restart the app

Sometimes closing the app and starting it up again is all it takes to resolve the issue. Don’t just hit the home button on your phone, but make sure to close the app entirely before relaunching it. You can also try restarting your mobile device completely. For example, if you have a Samsung device, you can follow our guide here.

Check for updates

Always make sure you are running the most recent version of the app to have the latest software. Otherwise, TikTok may not be working correctly.

On Android, open the Google Play Store and navigate to Manage app and device. From there, select Updates available. Scroll down until your find TikTok to update the app. If you don’t see TikTok, it means to have the latest version.

On iPhone and iOS, open the App Store and search for TikTok. If an update is available, you will see the option To update in the app’s description.

Clear app data

Clearing your app data and cache will often resolve any issues with lagging, freezing, or app crashes. It can also free up storage space. To clear the cache, tap Profile in the bottom right, then tap the 3-line icon in the top right.

profile settings TikTok

Adam Birney / Android Authority

Tap Settings and Privacy.

settings privacy TikTok

Adam Birney / Android Authority

Scroll down and tap Free up space.

free up spaceTikTok

Adam Birney / Android Authority

Lastly, tap Clear beside Cache.

clear cache TikTok

Adam Birney / Android Authority

If you’re using TikTok on a computer, see our guide on clearing the cache in any browser on any platform.

Check if TikTok is down

The other reason why TikTok isn’t working is that the app itself might be down. In that case, it’s not just you who is experiencing problems. We recommend visiting DownDetector as it provides 24h volumetric data on the most reported issues.

tiktok outage report

Tap Profile in the bottom right, then tap the 3-line icon in the top right. Tap Settings and Privacy and scroll down to select Report a problem. Choose a topic and follow the steps to report the issue.

If the suggested steps do not fix your problem, you can select No to the question “Is your problem resolved?” and click Still have a problem so that you can contact customer support with further details.

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